Travel in Peru: Trails Perú

Once you have chosen your program, please read this terms and conditions as your booking is subject to the terms listed below. A contract is entered into once Trails Peru receives your booking form and deposit, and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated so in writing by Trails Peru.

Risks: Some of Trails Peru is itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the abovementioned risks. The client excludes Trails Peru from any responsibility linked to any accident or injury that may occur associated to the clients’ health, physical condition or other..

Travel Insurance: We strongly advise you to take out travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that it covers cancellations and loss of luggage. Please forward a copy/ company name and policy number by email or bring the information when you come to our office.

Holiday & Elections
No will pay extra cover the company.

We pay a surcharge to their field staff (guides, cooks & muleteers) if their work takes them away from home on the following holidays.

Noche Buena (24 December) & Christmas (25 December).

New Years Day (1 January).

Holy Thursday & Good Friday at Easter.

Fiestas Patrias (28 July) .

Travel Documents

It is the responsibility of the individual traveler to secure the proper documentation prior to joining the program. The client must be in possession of a valid passport with at least six-month validity from the date of entry and all visas required for the whole of the journey. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company.

Student rate, in order to obtain this discount you must have a valid ISIC card. It is important you scan and e-mail this to us at the time of booking and that it is valid on the date you are booked on the Inca Trail/alternative trek (you will need to show the Offcial University Card upon your arrival here in Cusco and in Machu Picchu).

Making a Reservation and payment of deposit:

Payment of the deposit can be made through any of the 2 following options:

a) PayPal. Balance can also be paid by this method (PayPal + 6% transaction fee) up to 15 days prior to departure date (we cannot accept paypal payments once you are in Cusco as paypal often refuses these for security reasons because you are away from home).

b) Western Union: Balance can also be paid by this method (Western Union).

30% non refundable deposit on booking for alternative treks.
Full payment is required 48 hrs prior to departure –failure to do so or organise an alternative payment system can result in cancellation of your trek.
Cancellation in the 48 hours prior to departure, no refund
If we arrive on the morning of the tour and you are ill, hungover or generally indisposed and cannot travel Trails Peru will not refund the price of your tour. Depending on the circumstances, we may try to substitute an alternative tour but this remains at the discretion of Trails Peru staff and on the situation.

About the Briefing:
The night before your trek there will be a pre-trek talk (briefing) in our office at either 6:00pm or 7:00pm (exact time will be confirmed on your arrival or by email). Your duffle bag will be provided at this time if you have paid for an extra porter for your Inca Trail or if you are doing an alternative trek.

Payment of Final Balance:
We require you to pay your final balance in our offices at least 48 hours prior to trek departure (please advise if you have any delays on arrival).

You can pay your balance in cash and in US dollars.

You can also pay your balance for any of our tours (by Pay Pal + 6%) from home before leaving for Peru – please see above for details as payment options depend on the tour (if paying via Paypal, it is necessary to pay from your own country to avoid security issues).

Cancellations :
In case of cancellation by the client, this should be notified to Trails Peru in writing. Please that the program deposit sent for booking is non-refundablenor transferable to any other date, person or tour Trails Peru must be notified of any changes or cancellations to you trek or tour as soon as you are aware of of them via e-mail, so that we do not incur expenses not coverd by deposit.

VERY IMPORTANT: We strongly suggest staying at high altitude (above 3200 metres – in Cusco or another high altitude city) for 3 to 4 days (minimum) before undertaking the trip. This is in order to minimize the effects of possible altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful – please ask your doctor about this.

VERY IMPORTANT : We recommend you arrive in Cusco 48 hours or more before trek departure as we may need to leave earlier than scheduled in case of strikes or other events out of our control (see Force Majeure above).